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We're here for technical issues, account operations, app usage, billing, notifications, printing, and general support requests.
Support
Envantra is a B2B business software designed to help you manage field sales, inventory, accounts, collections, payments, invoicing, e-invoice/e-archive, reporting, and customer management more effectively.
You can contact us for technical issues, account operations, app usage, billing, notifications, printing, and general support requests you encounter while using Envantra.
To help us assist you as quickly and accurately as possible, please submit your support requests through the channels below.
After your request is reviewed, we will get in touch with you via email based on the content of the request.
The Envantra support team can assist with the following topics:
Account & login
User login, password change, password reset, session issues, role/permission problems, and account access support.
Mobile app usage
Screen usage, workflow guidance, sales, collections, payments, inventory, accounts, invoicing, and reporting module support.
Company & user management
Company details, staff users, roles, permissions, profile information, and company settings support.
Accounts, customers & suppliers
Account card creation, customer/supplier records, balance, credit limit, due date, address, contact person, and notification preferences.
Sales & collections
Creating sales, cart management, approval, cancellation, collection recording, payment types, receipts, and transaction history.
Inventory & warehouses
Product creation, stock in/out, warehouse management, critical stock alerts, movements, and warehouse transfers.
Invoicing & e-invoice/e-archive
Invoice creation, viewing, statuses, e-invoice/e-archive integration, credit balance, and invoice processing errors.
Notifications
Payment reminders, stock alerts, system announcements, subscription notifications, and mobile push notifications.
Printing & Bluetooth printers
Zebra printers, thermal printers, Bluetooth connection, receipt/document printing, and pairing issues.
Documents, photos & files
Profile photo, company logo, payment slips, receipts, purchase invoice images, PDF, and document upload/viewing.
Technical issues
App not opening, slow performance, error messages, crash reports, connection problems, post-update issues, and performance problems.
To help us assist you faster, please include as much of the following information as possible:
Example support request:
"Username: mehmet@example.com. I'm getting an error on the confirmation screen after selecting a product when creating a sale. Device: iPhone 14, iOS 18. Issue started around 1 May 2026 at 14:30. Error message: 'Cannot connect to server.' Screenshot attached."
Support requests are handled in order based on volume and the nature of the request.
Note: Response times are not guaranteed. Technical complexity, third-party services, device-related issues, or interruptions in official integrations may affect resolution time.
The following may be treated as critical support requests:
For critical requests, please use "URGENT" or "CRITICAL SUPPORT" in the subject line.
Example subject lines: URGENT - Cannot log in to my Envantra account · CRITICAL SUPPORT - Invoice creation error
In some cases, we may request a screenshot, screen recording, or additional technical information to better understand the issue.
If a remote connection or screen share is required, it will only take place with your explicit consent. During the support process, you will never be asked to share unnecessary personal information, passwords, or payment card details.
For your security, never share your password via email, message, or support call.
I forgot my password. What should I do?
Follow the password reset steps on the login screen. If the issue continues, send a support request to envantra.info@gmail.com.
The app won't open or keeps crashing. What should I do?
First make sure you're using the latest version of the app. Restart your device and check your internet connection. If the issue continues, email envantra.tech@gmail.com with your device model, OS version, and error details.
I'm not receiving notifications. What should I do?
Ensure notification permission is enabled for Envantra in your device settings. Also check your in-app notification preferences. If the issue continues, submit a technical support request.
I can't connect to my Bluetooth printer. What should I do?
Make sure Bluetooth is on, the printer is paired, and required permissions are granted. On some Android versions, location permission may be required for Bluetooth discovery. Send a support request with your printer model and error message.
I'm getting errors with e-invoice or e-archive. What should I do?
Check your invoice details, account info, tax ID/tax office fields, and credit balance. If the error continues, submit a support request with the invoice number, date, error message, and a screenshot.
My sales or collection record isn't showing. What should I do?
Check your internet connection and refresh the app. Make sure your filters are correct. If the issue continues, contact the support team with the transaction date, account name, and amount.
Is my data secure?
Envantra applies access control, authorization, session management, secure connections, log management, and technical security measures to protect personal and commercial data. For details on personal data processing, see our Privacy Policy.
For requests about personal data, account information, company records, or KVKK rights, please contact us.
Personal data requests are handled in accordance with applicable regulations and finalized within the legally required timeframe based on the nature of the request.
The Envantra support team helps with app usage and technical operation. The following may be outside support scope:
For matters that may involve tax, invoicing, accounting, or legal liability, please consult your accountant or legal advisor.
If you notice a suspicious transaction, unauthorized access, unexpected notification, data inconsistency, or security risk in your Envantra account, please contact us without delay.
Using "SECURITY REPORT" in the subject line will help us review your report faster.
You can reach us for all support, information, and technical assistance requests related to Envantra.
As the Envantra team, we are happy to support you in managing your business processes more efficiently and securely.